1. General Policy

All ticket purchases made through our platform are final and non-refundable, unless otherwise stated in the specific event terms.

By completing a purchase, you agree that tickets are issued for a specific date and time, and therefore cannot be returned or exchanged after confirmation.

2. Event Changes or Cancellation

In case an event is:

• cancelled
• postponed
• significantly changed

you may be eligible for:

• a refund, or
• a replacement ticket

depending on the decision of the event organizer.

We will inform you as soon as we receive official confirmation from the organizer and guide you through the next steps.

3. Customer Responsibility

It is your responsibility to:

• verify event details (date, time, location) before purchase
• ensure availability to attend the event
• provide correct contact and payment information

Refunds will not be granted for:

• personal schedule conflicts
• late arrivals or missed events
• incorrect booking details provided by the customer

4. Third-Party Events

We act as an intermediary between you and event organizers.

Therefore:

• refund decisions may be subject to the organizer’s policy
• we cannot guarantee refunds unless approved by the organizer

4. Third-Party Events

We act as an intermediary between you and event organizers.

Therefore:

• refund decisions may be subject to the organizer’s policy
• we cannot guarantee refunds unless approved by the organizer

5. Duplicate or Fraudulent Transactions

If you believe a transaction was:

• duplicated
• unauthorized

please contact us immediately.

We will investigate the issue and, if confirmed, issue a refund accordingly.

7. Contact for Refund Requests

For any refund-related inquiries, please contact us at:

📧 info@viennaclassictickets.com

Please include:

• your order number
• event name
• date of purchase